Forming stage of a team Essay Example | Topics and Well Written Essays - 500 words

Forming stage of a team - Essay Example The process of forming a team and identifying a set of value and norms takes time, this process takes five stages that were highlighted by Tuckman the 1960’s and revised in 1977. Forming is the first stage of the Tuckmans team development model, and at this stage, the individual team member comes together with a sense of anticipation and commitment towards working as part of a team. In our table, this has been experienced where members have accepted to come together in order to become members of our team during the meetings. In our team meetings, individual members feel that they should be committed, and anticipations are high towards working together to achieve the team’s objectives. In the forming stage, motivation of members is high because members appreciate the fact of being selected to become part of the team. In our class meetings, members are motivated towards working together in the team. Every individual is seen to be in positive attitude so that cohesiveness is maintained in the team. Members are usually high in spirit during discussions and this helps to boost motivation in the team. Secondly, this stage is characterized by anxiety of members because they might not have met each other anywhere else before. Hence, individuals are anxious to meet new people who are different in personalities. In addition, members are anxious because they do not know what kind of work they are going to do in the team. This is because they are not sure or their purpose in the team, and they do not know what is expected of them. In our table, members had not worked anywhere else before as a team and hence, there was anxiety, which was felt when we came together as a team t he first time. The forming stage is also characterized by expression of personal relations and dependence of members on each other. This means that individuals highly rely on the

Action Research in the Classroom Essay Example for Free

Action Research in the Classroom Essay The classroom is a very interesting place to start. As a teacher, there are a lot of privileges for me since the students look up to me as an authority figure. Admittedly, there are times that dealing with students can become very stressful, especially in moments that students are very difficult to direct and control. When kids become naughty and the teacher does not have the sensitivity and the patience to deal with them, it might simply become a nightmare. Even if the teacher has a natural penchant for loving and teaching kids, it can still be a bit of challenge to teach them. Â  The teacher has a very important role in the intellectual and social development of the kids in the school. If they do not appreciate education, it is the duty of the teacher to inculcate in them the importance of education for themselves and for their future. This cannot be done, however, by shoving these ideas down their throats. Rather, what is needed is a careful observation of their ways, the things they enjoy as well as the different modes of learning that they have, the activities they enjoy inside and outside the school. By undertaking an action research and carefully observing the students, the teacher will be able to understand the students more and use this understanding in making the classroom more effective in terms of educating the students and preparing them for the future ahead of them. Some of the areas of observation would be the study habits of the students, their social standing in the community and how this impacts their studies, the social activities they enjoy inside and outside the school, the role of their parents, their learning styles, and the different media that they are exposed to. The observations presented in this action research may be a bit crude, yet they may be expanded upon as time passes by and a better understanding of the students will be arrived at. Study Habits Action research demands keen observation skills regarding the different areas identified by the researcher (Avison, Lau, Myers Nielsen, 1999). In observing the study habits of the students, what I have looked for is the way that they regard the library, the media that they enjoy well and the different kinds of media that they are exposed to. In going through these observations, I looked at the rate of submission of homework by the students; I also went to the library and conducted random observations if my students were there. In terms of preparation of homework, a number of students were not very keen in completing their homework. A handful of them heeded my requests for them to study and complete some homework. Both honor students and some silent kids showed aptitude in completing homework. Those who did not complete homework tended to be those who are very playful and did not show great concern for their studies. My trips to the library were not very fruitful. The number of students who frequently visit the library does not even exceed the number of my fingers in one hand. Only when I gave an assignment that expressly required them to go to the library did they go there and looked for the information I requested them to look up. Perhaps this may be explained by the proliferation and the widespread use of the Internet among my students. Most information can be found in the Internet, so they may choose not to go to the physical library anymore and simply type some words and click on some links. The challenge is therefore to make students realize the value of the library. Economic and Social Standing My students are predominantly white although there are Asians, Hispanics and Blacks interspersed. Most of them were either in lower middle class and those who are found in the middle of the middle class segment of the society. As such, most of the kids did not enjoy great amenities and economic riches. Those who belong to the upper middle class tend to have parents who exert greater influence on other teachers and on the school in general. Because of their social standings, more than half of my students had to keep part-time jobs to pay for their bills and meet some of their needs. This also poses another challenge for the teacher. Even if they did not absent themselves from school frequently, because of their work, there were times that their study habits were affected. Instead of spending their time in reading their lessons, they have to work and earn money. This may also explain why a lot of them were not able to do their homework. Once when I was in the mall, I encountered a student of mine working there and had a conversation with her. After that, I decided to also look at the work of my students and look at the nature of their work and how the nature of their jobs affects their studies. Truly, economic situations affect the well-being of the students. But since they have no choice, then the teacher would have to do his best to take into account these realities in the way that they are being taught. Activities Outside the School Students who belong to higher economic status tend to enjoy more time outside the school. They hang out at some cafes or snack bars where they can chat about school. I also asked several of them regarding the activities that they do and these kids also tend to sleepover at each other’s homes. Students who belong to lower income families, however, tend to limit their outside school activities so that they can earn some money for personal and for family use. They still hang out with some of their friends; however, this is less frequent than the students from higher income families. Another activity that occupies the leisure time of students is their use of game consoles such as Playstation and Xbox. Through these bonding moments, they develop their relationships with their friends. This is also their way of relaxation. Connecting to the Internet and connecting socially to friends. Video games is also a past time that some students told me they do during their leisure time. The Role of Parents I was not able to observe directly the role of the parents in the education of the students. From my conversations with students, however, those who belong to middle class and higher income families usually have their parents reminding them to study well and do their best. This in turn encourages the students to study better. In some cases, parents promise rewards for their children if they perform up to a certain level. Those from lower income families, however, do not have very encouraging parents. Rather, they are expected to help out in paying some of the bills in the house. This arrangement, however, does not seem to dampen the desire of some students to study well. There are those, however, who tend to get discouraged with this and focus more on their jobs than on their studies. Implications for the Teacher The teacher has a very important role in the development of the students; especially so, because he gets to stay with the kids longer than their parents. Observing students and trying to know them more deeply will help the teacher in dealing with the students. With the sheer number of students, however, it is difficult to observe each and every student. Nonetheless, the teacher is called upon to establish meaningful relationship with students because then, the process of teaching becomes more enjoyable. The teacher has to vary his teaching style depending on the students and their backgrounds. Their study habits has to be understood well so that the teacher will know how to approach them and present the lessons in such a way that the students will understand. Not only that, when their learning style corresponds with the teaching style of the teacher, then they will not only learn but they will also come to love the way that the teacher teaches. Conclusion Action research enables the teacher to become a part of the world of the students instead of simply a detached outside force in the classroom. When this is undertaken, it opens up important insights, which can help the teacher improve his teaching strategies and style. The teacher’s role in the life of the students is very important. As such, it should not be taken lightly. By becoming immersed in the life and the studies of the students, the teacher becomes a friend and a mentor to his students. Reference Avison, D., Lau, F., Myers, M. Nielsen, P. A. (1999). Action Research. Communication of the

America Needs Affirmitive Action :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"†¦granting modest advantages to minorities and women is more than fair, given hundreds of years of discrimination that benefited whites and men.† (Fromkin) Affirmative Action is not only justifiable, but it is necessary in today’s world. Affirmative Action can be seen throughout United States History as a leading fighter for equal opportunity. Affirmative Action can assist in creating a more equal opportunity for people regarding higher education, employment and the work force, and creating a more diverse equal community in all aspects. Affirmative Action, in contrast to many people’s beliefs, does not promote â€Å"reverse discrimination† or create quotas for groups to adhere to. On the contrary, it gives minorities and women the opportunity to have jobs and positions they are already qualified for. Affirmative Action â€Å"calls for minorities and women to have special consideration in employment, education, and contracting decisions†(Fromkin). Although the name â€Å"affirmative action† has only been applied in recent times, there is a history of affirmative action actions taken in the United States. This history is an example for the endless fight for equality among women and all minorities. These actions can be seen in amendments to the constitution, especially the 13th, 14th, 15th, and 19th amendments. They abolished slavery, granted citizenship to the former slaves, that the right for United States citizens to vote can not be denied or reduced on the account of race or color, and lastly the 19th amendment gave women the right to vote. Furthermore, the Civil Rights Act of 1964, title VI, states that the use of literacy or other voter-qualifications cannot be used to keep any minority off the voting lists, reassuring an equal voice in the democracy of the US. I n addition, former President Johnson and Kennedy used executive orders 11246 and 10925 to show government support of affirmative action through the â€Å"equal employment opportunity† and the establishment of the Committee on Equal Employment Opportunity respectively. The downfall in affirmative action history is the passing of Proposition 209 and the California Civil Rights Initiative (CCRI) which ended affirmative action in California. Affirmative Action has played a large role in history, as a fighter for equal opportunity, despite race or gender.   Ã‚  Ã‚  Ã‚  Ã‚  Affirmative Action provides women and minorities equal opportunity in higher education Affirmative Action in higher education allows minorities and women not given the opportunity of a prestige education to go further in life and attend side by side with students given better opportunities.

Employees Provident Funds Act, 1952 Essay

Any establishment registered under Cooperative Societies Act or State law relating to cooperative societies, employing less than 50 persons and working without paid of power To any establishment belonging to or under Control of Central Government or a State Government and whose employees are entitled to benefit of contributory provident fund or old age pension. To any establishment set up under any Central or State Act and whose employees are entitled to benefit of contributory provident fund or old age pension. Administration of the fund [section 5(1A)]. Both employer and employee have to pay contribution at prescribed rates. These amounts are credited to a fund. The fund vests in and is administered by Central Board. Employees Covered Under the scheme As per section 2(f), â€Å"employee† means any person who is employed for wages in any kind of work, manual or otherwise, in or in connection with the work of an establishment, and who gets his wages directly or indirectly from the employer. Thus, Persons employed through contractor in connection with work of establishment are covered Apprentices employed under Apprentices Act or under standing orders of establishment are disqualified, i. . they are not employees. [The model standing orders merely state that an ‘apprentice’ is a learner who is paid an allowance during the period of his training]. Non-eligible Employees Under PF Employee whose ‘pay’ is more than Rs. 6,500 per month are not eligible. Apprentices as per certified standing orders or under Apprentices Act Casual employees. However, employees employed through cont ractors have also to be covered under PF. Employee to Become member of Fund Immediately on Joining Every employee employed in or in connection with work of a factory or establishment to which the Act applies is entitled and required to become member of Provident Fund, unless he is an disqualified employee. Contribution by Employer & Employee As per section 2(c) â€Å"contribution† means a contribution payable in respect of a member under a Scheme or the contribution payable in respect of an employee to whom the Insurance Scheme applies. As per section 6, contribution shall be paid by employer @ 12% of basic wages plus DA – dearness allowance plus retaining allowance. This amount is defined as ‘pay’. Employees Provident Fund Scheme This is the main scheme under the Act. Both employer and employee have to pay contribution to Provident Fund. The employer has to deduct contribution of employee from the salary of employee and has to pay both employees’ contribution as well as employer’s contribution by a challan in prescribed form. The amount has to be paid in approved bank. EMPLOYEE CAN PAY HIGHER CONTRIBUTION – Employee has to contribute 12% of his ‘pay’ as contribution. The employee can voluntarily pay higher contribution above the statutory rate. However, employer does not have to match the voluntary contribution, over and above the statutory rate. Contribution Payable under PF scheme The Principal Employer is liable to pay contribution of his own employees as well as employees employed through contractor. Principal Employer can recover from contractor the amount paid by him on behalf of contractor. The contribution is 12% of ‘pay’ i. e. basic wages, plus dearness allowance, cash value of food concession and retaining allowance. Contribution of both employer and employee is same i. e. 12% each. Employer has to pay his contribution to EPF. He cannot deduct his contribution from wages of the employee. However, he has to deduct employee’s share from his salary and pay the same in EPF scheme. This deduction can be only from the wages pertaining to period for which contribution is paid. However, if there is accidental omission, the amount can be recovered later. Amount deducted from salary of employees is held in trust by the employer or contractor. The balance will be retained in the EPF scheme. Thus, on retirement, the employee will get his full share plus the balance of Employer’s share retained to his credit in EPF account. Lower Contribution in certain cases The employer’s and employee’s contribution is 12% each. This is applicable to many of industries and establishments. However, this contribution is not applicable to – â€Å"any establishment employing less than 20 persons† any establishment registered with Board for Industrial and Financial Reconstruction (BIFR) as a sick company – the lower rate of contribution continues till its net worth is positive * any other establishment which has accumulated loss equal to or more than its assets and has also suffered cash loss in last two years. Jute industry , Beedi industry ,Brick industry other than the spinning sector. In these cases, the contribution is 10%. Transfer of accounts (1) Where an employee employed in an establishment to which this Act applies leaves his employment and obtains re-employment in another establishment to which this Act does not apply the amount of accumulations to the credit of such employee in the Fund or as the case may be in the provident fund of the establishment left by him shall be transferred within such time as may be specified by the Central Government. Investment The amount received by way of provident fund contribution is invested by the board of trustees in accordance with the investment pattern approved by the government of India. The members of the provident fund get interest on the money in their provident fund accounts. The rate of interest for each financial year is recommended by the board of trustees and is subject to final decision by the government of India. 2) Where an employee employed in an establishment to which this Act does not apply leaves his establishment and obtains re-employment in another establishment to which this Act applies the amount of accumulations to the credit of such employee in the provident fund of the establishment left by him may if the employee so desires and the rules in relation to such provident fund permit be transferred to the credit of his account in the Fund The Employees’ Pension Scheme, 1995 Applicability EPS, 1995 applies with effect from 16. 11. 995 to all establishments to wh ich EPF,1952 and 1971 were applicable. Eligibility Employer’s and employees’ contribution Protection of provident fund Pensionable salary Pensionable service Formula for calculation of pension Monthly members’ pension = Pensionable salary * pensionable service 70 Employees’ family pension scheme For the purpose of providing family pension and life insurance benefits to the employees of any establishment or class of establishment to which the act applies. the scheme is applicable to all subscribers of employers’ provident fund. Contribution The employees contribution of 8. 33% will be diverted to the fund of pension scheme. Employers contribution is 12%. In such cases, 8. 33% is diverted to pension scheme and balance 1. 67/3. 67% as the case may be, will be in credit of employee’s name in provident fund account. family pension fund from and out of provident fund contributions payable by the employer and employee in each month, a part of the contribution representing one and one and 1/6 the percent from and out of employees contribution is remitted by the employer to the family pension fund. Benefits under the scheme: Members will get pension on superannuation or retirement from service and upon disablement during employment. Family pension will be available to widow/widower for life or till he/she remarries. In addition, children will be entitled to pension, up to 25 years of their age. Employees’ Deposit Linked Insurance Scheme The Central Government may by notification in the Official Gazette frame a Scheme to be called the Employees’ Deposit-linked Insurance Scheme for the purpose of providing life insurance benefits to the employees of any establishment or class of establishments to which this Act applies. Deposit-linked Insurance Fund into which shall be paid by the employer from time to time in respect of every such employee in relation to whom he is the employer such amount not being more than one per cent of the aggregate of the basic wages dearness allowance and retaining allowance (if any) for the time being payable in relation to such employee. The employer has to pay contribution equal to 0. 50% of the total wages of employee, in addition to administrative charges of 0. 1% of total wages. The employee need not contribute any amount too the scheme. The salary limit for coverage of employees in same as that of provident fund.

Romeo and Juliet, and War Poetry Comparison Paper

How well does Baz Lurhmann’s adaptation if the script show the theme of conflict? I think Baz Lurhmann’s adaptation of Romeo and Juliet strongly shows the theme of conflict throughout the entire film, in which it is retold for the modern viewers.Baz Lurhmann shows at the start of the film two sky high building with ‘Montague’ and ‘Capulet’ in bold lettering at the top, this shows how the two families have a lot of rivalry, such as in the business world of today’s society which a lot of people can relate to also the fact they are both nearly at a war about something nobody knows anything about ‘Ancient grudge‘, I think this is the base point of the build up of conflict in the film. Lurhmann also used quite modern weapons such as guns and drugs which I think is easier for people to understand, as it is up to date which world today.In nearly every shot in the film there is a gun which shows the amount of tension and rivalry betw een everyone and how this leads into the conflicts. Also Lurhmann choose to represent the different houses in the form of gangs which a lot of people now days can understand in a sense which there is always a lot of conflict to protect yourself and your family name. I think Lurhmann has achieved exactly this in Act 1 Scene 1. The conflict shown in this scene is incredible in a way in which it is brought up how something very small can lead into something big and cause a lot of damage and disruption.

THE EFFECT OF CONVERGENCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD [IFRS]-BASED ACCOUNTING STANDARDS ON STOCK MARKET Essay Example

THE EFFECT OF CONVERGENCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD [IFRS] THE EFFECT OF CONVERGENCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD [IFRS]-BASED ACCOUNTING STANDARDS ON STOCK MARKET Essay THE EFFECT OF CONVERGENCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD [IFRS]-BASED ACCOUNTING STANDARDS ON STOCK MARKET Essay THE EFFECT OF CONVERGENCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD [IFRS]-BASED ACCOUNTING STANDARDS ON STOCK MARKET By ssoekarno THE EFFECT OF CONVERGENCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD [IFRS]-BASED ACCOUNTING STANDARDS ON STOCK MARKET: EVIDENCE FROM MALAYSIA PUBLIC LISTED COMPANIES EVI OKTAVIANI SORAYA A project report submitted in partial fulfillment of the requirements for the award of the degree of Master of Business Administration International Business School UniversitiTeknologi Malaysia JANUARY 2014 I declare that this thesis entitled The Effect of Convergence with International Financial Reporting Standard [IFRS]-Based Accounting Standards On Stock Market: Evidence From Malaysia Public Listed Companies is the result of my own research except as cited in the references. The thesis has not been accepted for any degree and is not concurrently submitted in candidature of any other degree. Signature: Name Date :JANUARY 2014 Dedicated to ACKNOWLEDGEMENT BSTRAK laDle 0T content CHAPTER 1 INTRODUCTION 1 Background 0T study 1. 1 Background of International Financial Reporting Standard [IFRS] Financial statements are important for investor in assisting them in making decision on where to invest globally. This is why high-quality accounting standards enables investors to receive appropriate information which in turn will give investor confidence in making decision . There is a drive to globalize accounting standards and practices that will be accepted by the regulators, certification bodies, the accounting profession and the business and academic communities around the world in order to minimize the potential dangers of bias, misinterpretation, inexactness, and ambiguity. Over the years the business community has recognized accounting as the language of business and financial information as a form of language. Since accounting has been accepted as a language, it is advisable that companies around the world to speak in the same language. Recent political and economic events have focused on the pressing need for more uniformity in international accounting standards . There is a requirement for a universal set of accounting standards which can unite the language of accounting around the world and solve the problem of differences in accounting practice. It is no surprise that the globalisation of capital markets has been accompanied by calls for globalisation of financial reporting. Indeed, the globalisation of the worlds capital markets has created the need for comparable and reliable financial information to support the varied transactions and operations of the markets Hora et al.. The accounting profession has faced the pressure of globalisation and continues to look for ways to produce financial situation using a unique accounting procedures that can be understood by all business society in the last few decades . Not only that, to ensure usability, financial information also supposed to be understandable and comparable to make credit decisions and investment more easily retrieved. Though the process of internationalisation might be difficult, Anderson said that a set of international accounting standards will allow new horizons of financial statement evolution by the fact that the comparative analysis of the rate of return and profit/loss set written in balance sheet has made the competition between companies become more pertinent. In order to solve this problem, a novel global accounting standard International Financial Reporting Standard (IFRS) has been introduced. Currently IFRS has been increasingly adopted by accounting policy makers all over the world. It is estimated ver one hundred countries are using International Financial Reporting Standards. For example, Australia and all members states of the European Union which have adopted IFRS since 2005, whereas Canada, India and Korea has moved into IFRS convergence in 2011 . I ne aaoptlon 0T Internatlonal Accounting stanaaras/lnternatlonal Hnanclal Reporting Standards (IAS/IFRS) by a significant number of developing countries in the past years is considered as one of the biggest events witnessed in the international accounting field. For most of these countries, the application of IAS / IFRS accounting is the transition to a new paradigm. This paradigm, mainly based on the communication of good quality and useful financial information for decision-making , consider the investor involved in the stock market as a specific user of financial statements . The objective of this financial report primarily to offer investors the necessary information for them in order to properly evaluate the economic situation of the company which in turn allowed them to put their money in profitable investment opportunities. Countries which have already adopted the IFRS accounting standard foresee various benefits, for example Australian government hopes that the setting of IFRS ccounting standards in Australia can lead to production of higher quality accounting standards which in turn will facilitate Australian business in terms of lower costs of capital and enables Australian companies to compete on an equal footing overseas, while also maintaining investor confidence. In the meantime the Chairman of the Korea Accounting Standards Board and President of the Korea Accounting Institute stated that his organisation is optimistic about the benefits of IFRS adoption in that it will not only make Korean companies more competitive through their enhanced ransparency but also will allow the South Korean accounting industry to expand worldwide. From those two statements, we can conclude that one common benefit sought by adopting IFRS is to eliminate barriers to cross-border investing . Moreover, Ball argued that IFRS promises more accurate, comprehensive and timely financial statement information compared to the national standards which it replaces for the public financial reporting in most of the countries which adopted it, including Continental Europe. Better quality financial statement information can even lead to etter assessment by investors in making capital market decisions and thus reduce the risk to these investors. Another attribute of IFRS is that it requires more extensive disclosure. For example, asset impairment FRSI 36 requires disclosure of goodwill and other intangibles, particularly in relation to the allocation of goodwill to cash generating units, the main assumptions used to measure recoverable amount and impairment testing. Increased level of disclosure in the financial statements may affect the quality of reported earnings. According to disclosure system which set at high quality standard ives investor confidence in the credibility of financial reporting. If more disclosure is required, any attempt to manage earnings can be more easily detected and addressed by the internal oversight bodies (board of directors and auditors) in a company. The use of international accounting standards in promoting various players in the capltal market can De a good cnolce Tor developing countrles tnat seek to promote decent functioning of their capital markets. To satisfactorily fulfill their role in the evaluation and financing of companies and in the development of various sectors of conomic activity, listed companies have to communicate good financial information . Since worldwide adoption of IFRS would create a common language for accounting, new capital markets would open to companies who have been reporting only in accordance with their national standards. Communication of financial information helps to limit the problems associated with information asymmetry and establishes a climate of confidence in the capital market mechanism. This in turn acts to encourage different actors to make more transactions. IFRS would allow the financial statements to be in a simple, nderstandable, and standardized format for investors and other businesses who are interested in the firm. A research which conducted by Centre for Audit Quality on July in the United States shows that sixty-two per cent of investors agree that the creation of a single, uniform, international set of accounting standards would give them a higher level of confidence . In general, convergence to IFRS provides many benefits such as enhancing comparability as a company financial report can easily compared to another, increasing global investment flow through transparency, decreasing cost of capital hrough global investment opportunity, rising financial reporting efficiency and enhancing financial reporting quality by lowering the chance to do earning management practice. However, despite the optimistic expectations put on IFRS convergence, the reality seems more unclear. Previous research which have studied the relationship between IFRS adoption and market behavior has seen a variety of results, for instant Horton and Serafeim which investigate market reaction to IFRS and valuation of IFRS reconciliation adjustment, their study resulting a negative abnormal return for firms eporting negative earnings reconciliation, mandatory IFRS adoption alters investors beliefs about stock prices, proving that the new IFRS numbers give new information to the market. Meanwhile Armstrong et al. finds that equity investors perceived the expected benefits of more comparable financial reports and the prospects of increased capital flows outweighed the expected costs of implementation and any economic distortions arising from reduced local accounting diversity. Furthermore study result shows that annual report publication does not produce unexpected nformation either before, on, or after the adoption of IFRS, however she found an interesting fact that IFRS adopters are valued higher before the adoption, but not afterwards. . 2 International Financial Reporting Standard in Malaysia Malaysia cannot let itself to be left behind in this worldwide movement towards aaoptlon 0T tne S Malaysian companles nave to De In step wit n tnese developments in financial reporting practices adopted around the world in order to make their financial statements accepted globally. Malaysian Accounting Standards Board chairman foresee to that by becoming fully IFRS compliant, Malaysias capital nd financial market will be further enhanced. In a statement, Azmi explained another benefit of adopting IFRS in Malaysia which are not only it is accepted globally as it already used in more than 100 countries, but using a common language also will turn reporting costs decrement since there is no need to reconcile accounts, can increase credibility of local market to foreign investors, have comparability across boundaries and cross border listing. Full convergence to international accounting standards will put Malaysia in good stead for increased globalization of capital markets, providing comparable financial tatements to promote investor confidence. The milestone of IFRS convergence in Malaysia began in the period between 1978 and 1997 where Malaysia started to adopt International Accounting Standards (AS). However, those standards which were set by the Malaysian Association of Certified Public Accountant (MACPA) together with the Malaysian Institute of Accountants (MIA) were not enforceable on companies at that time. Following the passage of the Financial Reporting Act 1997 by Malaysias parliament on March 1997 prior to Asian financial crisis, the Malaysian Accounting Standard Board (MASB) was established with a given mandated to developed financial reporting standards, develop Islamic accounting standard and conduct an extensive consultative process. Before 2005 all accounting standards issued by MASB had the prefix MASS. Subsequently in 2005, concurrent with global standard setting development, the MASB renamed all issued standards as Financial Reporting Standards (FRS) that was meant to be in line with standards issued by IASB except for some minor modifications. In 2006, Malaysia introduced 2-tier financial reporting framework, started on 2007 Malaysian FRS standards (known as FRS framework) have been dentical to IFRS AS. The difference lies in the standards that Malaysia has not adopted. The FRS framework is made mandatory for non-private entities while the private entities can continue using the old MASB standards known as PERS (private entity reporting standards) framework. Further, a new numbering system to its FRS and the interpretations was introduced by the MASB in 2007. MASB together with Financial Reporting Foundation (FRF), make up the new framework for financial reporting in Malaysia. On 1 August 2008, they announced their plan to move to full IFRS convergence by 1 January 2012. To facilitate a phased changeover to IFRS convergence, Malaysia has adopted FRS 139 Financial Instruments: Recognition and Measurement with the effective date of 1 January 2010. By 2012, all approved accounting standards applicable to entities other than private entities will converge fully with all IFRS issued by the International Accounting stanaara In November 2011 , the MASB issued a new MASB approved accounting framework, namely the Malaysian Financial Reporting Standards (MFRS Framework). As defined by MASB, the companies that are required to apply MFRS framework are Entities Other Than Private Entities shall apply the MFRS framework for annual periods beginning on or after 1 January 2012, with the exception of entities (known as transitioning entities) which are given options to continue with the old FRS framework that has not adopted IAS 41 Agriculture and/or IC Interpretation 15 Agreements for the Construction of Real Estate. Next, MASB plans that the full adoption of the MFRS Framework will be mandatory to all companies for annual periods beginning on or after 1 January 2012. Because of this, approximately one thousand Malaysian public listed companies will be affected y the IFRS convergence in 2012, however the companies or the group of companies that are involved in agriculture or real estate industry still have time to defer its convergence. In addition, the International Accounting Standard Boards (IASB) future work plans on some other core standards will also affect Malaysian entities significantly after 2012. There are a few IASB exposure drafts and discussion papers that are now going through due process and soon to be adopted including leases, revenue recognition, financial instruments, fair value measurement, insurance contracts, and consolidated inancial statements. As a consequence of this convergence, when IASB issues a new or amended IFRS, Malaysia will adopt those standards in their entirety. 1. 3 Problem Statement Principles-based standard accounting may reduce the likelihood of scandals, as shown on study by Nisbettt and Sheikh . One example of a world phenomenon that has occurred related to financial statements matter is Enron scandal. Enron which was founded in 1985 is one of the worlds leading electricity, natural gas, communications and pulp and paper companies before it bankrupted in late 2001, its nnual revenues rose from about $9 billion in 1995 to over $100 billion in 2000. At the end of 2001 it was revealed that its reported financial condition was sustained substantially by institutionalized, systematic, and creatively planned accounting fraud. This scandal shows weakness of GAAP system as compared to principles- based standard such as FRS. The benefit of IFRS upon businesses that have adopted it is still debated. Previous studies have shown that the financial reporting process is influenced Jointly by the accounting standards and economic incentives of market participants . That said it follows that if companies can be shown the positive effect of adopting IFRS, they will be more willing to do so. I nls would Imply tnat companles mlgnt accept tne convergence witn IHRS positively IT, for example, they expect IFRS to impact favorably on company performance, and reduce information asymmetry and the cost of capital Hope et al.. In contrast, companies might expect the costs to surpass the benefits of IFRS adoption, or that IFRS implementation is followed by managerial opportunism to reduce the regulatory compliance costs or variation in the application of IFRS . Studies on the impact of adopting IFRS on market behaviour is still relatively new and unexplored, particularly in Malaysia. Most researches have only investigates its effect into financial statement and ratio such as Stent et al. or into accounting quality . Many have focused solely on the technical accounting impacts related to IFRS. Understanding the broader impacts that IFRS may have is also important. Knowing such effects of IAS/IFRS convergence on stock market behavior is of major importance for several different parties including primarily, the national accounting standardization body, the IASB, nternational investors, as well as for the companies themselves. Although previous studies have provided evidence on the benefits of IFRS to quality of financial statement, such as Paglietti and Wang et al. there is a possibility that IFRS might not have a positive impact on company performance at all, in which case companies would not be too enthusiastic in adopting IFRS (outside of for compliance reasons). Based on the above discussion, this study will investigate whether adoption of IFRS is acknowledged by investment community and influences the investment decision making. The research result expected will give insight to firm and Jurisd iction whether to move into a single standard on financial reporting or not. This can be useful information for other emerging markets that are still not fully adopting this new standard such as Indonesia and Thailand. 1. 4 Research Question Signalling theory explains that signalling is done by management in order to reduce information asymmetry. A signal is an action taken by the more informed that provides credible information to the less informed. The theory assumes that managers of high-quality firms will have an intention to signal their superiority to the arket as described by Copeland et al.. One such example of signalling is accounting conservatism in which firms provide financial statements information to show that they applying conservative accounting policies which resulting a higher quality of earnings because its principle is to prevents companies to exaggerate profits and helps financial statements reader by providing under representing income and assets. This accounting conservatism is traditionally defined by the adage anticipate no profit, but anticipate all losses . Understatement of profits and net assets stated in financial statements is a positive

Smoking physical activity, and diet in North American Youth essays

Smoking physical activity, and diet in North American Youth essays I found an article titled Smoking, physical activity, and diet in North American Youth from the Canadian Journal of Public Health. This article basically states the problems and risk factors associated with todays youth health. There are many causes and reasons for todays unhealthy population, but the main cause is unhealthy lifestyle behaviors. There is a growing concern for youth health because the majority of these unhealthy behaviors can be prevented. Smoking among adolescents has increased in North America over the past decade. The average age that children smoke their first cigarette is around 12 years old (OLoughlin, Tarasuk). The number one reason children begin smoking is to look cool. Other reasons include depression, weight control and stress management. Although many attempts have been made to reduce youth smoking through prevention programs and health warnings, little progress has been made. Research shows that during adolescents girls smoke more than boys. This is due to mainly maintain weight and deal with stress. Around the age of 16 daily smoking begins, and the earlier one starts the harder it is to quit (OLoughlin, Tarasuk). Nicotine dependence is the reason people get addicted to smoking. Recent research is being conducted on nicotine dependence and the level of exposure that causes addiction. Not only is smoking a problem in the youth population, but physical inactivity is as well. Around 35% of youth do not participate in any level of physical activity, and this percentage is slowly increasing (OLoughlin, Tarasuk). This is mainly due to the media and technological boom. Children spend four hours a day with technology on average. Other reasons include reduction of physical education classes and increased time in automobiles. Children should be engaged in moderate to vigorous physical activity at least three times a week for at least 20 minutes eac...

Biography of Mike Pence, United States Vice President

Biography of Mike Pence, United States Vice President Mike Pence (born June 7, 1959) is a conservative American politician who was a member of the House of Representatives and the governor of Indiana before becoming vice president of the United States in the 2016 election. He is serving with President Donald Trump. Fast Facts: Mike Pence Known For: U.S. congressman (2001–2013), governor of Indiana (2013–2017), vice president of the United States (2017–present)Born: June 7, 1959 in Columbus, IndianaParents: Edward Joseph Pence, Jr. and Nancy Pence-FritschEducation: Hanover College (Indiana), BA in 1981; Indiana University School of Law, JD in 1986Spouse: Karen Sue Batten Whitaker (married in 1985)Children: Michael, Charlotte, and Audrey Early Life Mike Pence (Michael Richard Pence) was born on June 7, 1959, in Columbus, Indiana, the third of six children of Edward Joseph and Nancy Cawley Pence. Edwards father was Richard Michael Cawley, an Irish immigrant from Tubbercurry, Ireland, who became a Chicago bus driver. Edward Pence owned a string of gas stations in Indiana and was a Korean War veteran; his wife was an elementary school teacher. Mike Pences parents were Irish Catholic Democrats and Pence grew up admiring President John F. Kennedy, even collecting JFK memorabilia as a youngster. He  graduated from Columbus North High School in 1977, received a BA in history from Hanover College in 1981, and earned a law degree from Indiana University in 1986. Pence met Karen Sue Batten Whitaker, a divorced elementary school teacher, in 1984 at an evangelical church service. They married on June 8, 1985, and have three children: Michael, Charlotte, and Audrey. Early Career As a young man, Pence was a Catholic and a Democrat like his parents, but while at Hanover College, he became a born-again evangelical Christian and a fundamentalist conservative Christian Republican with a desire to serve in politics. He practiced law until he entered politics, making unsuccessful runs for the U.S. Congress in 1988 and 1990. He recalled that experience as one of the most divisive and negative campaigns in Indianas modern Congressional history, and admitted his participation in the negativity, in Confessions of a Negative Campaigner, published in the Indiana Policy Review  in 1991. From 1991 to 1993, Pence served as president of the Indiana Policy Review Foundation, a conservative think-tank. From 1992 to 1999, he hosted a daily conservative talk radio program called the The Mike Pence Show, which was syndicated state-wide in 1994. Pence also hosted a Sunday morning political TV program in Indianapolis from 1995 until 1999. When the Republican representing Indianas 2nd Congressional District announced his retirement in 2000, Pence ran for the seat a third time. 2000 Congressional Election The primary campaign for the seat was a six-way contest pitting Pence against several political veterans, including state Rep. Jeff Linder. Pence emerged the victor and faced the Democratic primary winner Robert Rock, the son of a former Indiana lieutenant governor, and former Republican state Sen. Bill Frazier as a populist independent. After a brutal campaign, Pence was elected after earning 51% of the vote. Congressional Career Pence began his congressional career as one of the most outspoken conservatives in the House. He refused to support a Republican-backed bankruptcy bill because it had an abortion measure in it, with which he disagreed. He also joined a Senate Republican lawsuit challenging the constitutionality of the newly enacted McCain-Feingold campaign finance reform law. He was one of just 33 House members to vote against President George W. Bushs No Child Left Behind Act. In 2002, he cast a vote against a farm subsidy bill, for which he would later express regret. Pence won his subsequent reelection; that same year, the district was renumbered as the 6th. In 2005, Pence was elected to chair the Republican Study Committee, an indication of his growing influence. Controversies Later that year, Hurricane Katrina struck the Louisiana coast and Republicans found themselves cast as insensitive and unwilling to assist with the cleanup. In the midst of the catastrophe, Pence called a press conference announcing the Republican-led Congress would include $24 billion in spending cuts, saying ... [W]e must not let Katrina break the bank. Pence also stirred controversy in 2006 when he teamed with Democrats to break a deadlock on immigration. His bill ultimately foundered and he was castigated by conservatives. Campaign for Minority Leader When Republicans took a significant beating in the 2006 election, Pence observed, We didnt just lose our majority. I believe we lost our way. With that, he threw his hat into the ring for Republican leader, a post that had been held for less than a year by Ohio Congressman John Boehner. The debate centered around the failures of the Republican leadership leading up to the general election, but Pence was defeated 168-27. Political Prospecting   Despite his political setbacks, Pence emerged as a major voice for the Republican Party under Democratic House leadership and in 2008, he was elected House Republican Conference Chairman- the third-highest ranked position in House party leadership. He made several trips to primary states in 2009, which led to speculation that he was considering a run for the presidency. After Republicans regained control of the House in 2010, Pence declined to run for Republican leader, throwing his support instead to Boehner. He also stepped down as chair of the Republican Conference, leading many to suspect he would challenge Indiana Sen. Evan Bayh or run for governor of the state. In early 2011, a movement led by former Kansas Rep. Jim Ryun got underway to draft Pence for president in 2012. Pence remained non-committal but said he would make a decision by the end of January 2011. Pence  decided in May 2011 to  seek the  Republican nomination for governor of Indiana. He ultimately won the election by a narrow vote, taking office in  January 2013. In March 2015 he signed a religious freedom bill into law, which allowed businesses to cite religious beliefs in denying service to potential customers. The bill, however, led to accusations of discrimination against the LGBT community. Pence ran unopposed in the Republican primary for governor in May 2016 in a bid for a second term. Vice Presidency During the 2016 presidential campaign, Pence again considered running but backed Texas Sen. Ted Cruz for the GOP nomination. In December 2015, he criticized then-candidate Donald Trumps call for a temporary U.S. ban on people from Muslim-dominated countries as offensive and unconstitutional. The following June, he characterized Trumps critical comments on U.S. District Court Judge Gonzalo Curiel as inappropriate. At the same time, however, Pence praised Trumps stand on jobs. In July, Trump named him as his running mate in the presidential election. Pence accepted and pulled the plug on his gubernatorial campaign. Pence was elected vice president on November 8, 2016, and was sworn in on January 20, 2017, alongside President Donald Trump. Sources DAntonio, Michael and Peter Eisner. The Shadow President: The Truth about Mike Pence. New York: St. Martins Press, 2018. (partisan left)De la Cuetara, Ines and Chris Good. Mike Pence: Everything You Need to Know. ABC News, July 20, 2016.  Neal, Andrea. Pence: The Path to Power. Bloomington, Indiana: Red Lightning Press, 2018. (partisan right)Phillips, Amber. Who is Mike Pence? Washington Post, October 4, 2016.  Mike Pence Fast Facts. CNN, June 14, 2016.

College Degree Essay Example | Topics and Well Written Essays - 1000 words

College Degree - Essay Example We all know that a college degree has multiple usages. For example; KNOWLEDGE The major benefit of being a graduate is the intellectual knowledge one achieves which all in all gives us a better understanding of the world. It helps us understand ourselves and our purpose in this world and gives us a better sense of conciseness, helps us explain and defend our beliefs and ideas. When we are educated we understand each other better and make rational decisions based on informed and clear ideas. SELF-CONFIDENCE There is more than achieving knowledge and wisdom to being a college graduate. We gain self-confidence, while attending college and opting for different courses, we not only develop a good understanding in those courses but we also gain confidence. Some colleges insert more pressure on building up confidence in their students because it is a way towards teaching them how to deal in their professional lives. You are not only becoming a better educated person rather you are learning how to progress in your life because now you know that you possess the knowledge and skill that are very important for success. PROFESSIONALISM In college we learn valuable skills that we apply in our professional lives. We also learn how to utilize our skills and information how to identify and rectify issues and problems. It also helps us learn how to work in a group of people and with their diversities and how to critically think and find solutions to the problems. These abilities are one of the highly-v alued skills in today’s labor market. BETTER HEALTH A survey shows that people who are well-educated and graduates are normally healthier than people who earn only high school diplomas. The reason is that when you are employed you can afford a better health care and also because you are also more knowledgeable and informed about healthy diets and exercise. Studies show that people who actively use their minds live longer lives and are less prone to developing diseases like Alzheimer and dementia because they use their minds in their professional and personal lives. POWER TO EARN According to a survey, people with college degrees earn more than the people with only high school diplomas, though there are a few exceptions in that case. According to the U.S Census Bureau, an individual with a college degree earns about $2.1 million over his/her life time. One only with an average High school diploma will earn about $1.2 million. If someone has an advanced degree then he/she will have an even higher income over their lifetime. If a person has a master’s degree then he/ she will earn about $2.5 million, one with a doctoral degree will earn about $3.4 million however, one with a professional degree will earn $4.4 million. These are the few out of many advantages

Social Media Essay Example | Topics and Well Written Essays - 1250 words - 4

Social Media - Essay Example Social media differentiates from traditional/industrial media in many aspects such as usability, reach, frequency, quality, permanence, and immediacy. There are many effects, which stem from internet usage. The role of social media in marketing is to use it as a communication tool that makes the companies accessible to those interested in their product and makes them visible to those that do not know their result. It ought to lie used as a tool that creates a personality behind their brand and creates relationships that they otherwise may never gain. This not only creates repeat-buyers, but customer loyalty as well. Fact is social media is so diversified that it can be used in whatever way best suits the interest and the needs of the business (Tini, 2011). Social media depend on mobile and web-based technologies to create highly interactive platforms through which individuals and communities co-create, share, discuss, and modify user-generated content. It introduces pervasive and sub stantial changes to communication between relative communities, organizations, and individuals. Various statistics account for social media usage and effectiveness for individuals worldwide. Some of the most recent statistics have it that Facebook remains the most-visited social network in the U.S. and all over the world. It receives over 152.2 million visitors via P.C and is multiple times the size of the next largest social site across this platform. Similarly, statistics state that Consumers continue to spend more time on social networks than on any other category of sites. To be more precise, they spend roughly 20% of their total time online via, and 30% of total time online via mobile (Smith, 2011). Social media can have tremendous benefits but also can have serious security risks for organizations. Two of the greatest risks to organizations are malware and inadvertent disclosure of sensitive information. The security risks are often cited by companies as a reason they do not a llow social media use. Seventy-two percent of companies believe employees’ use of social media poses a threat to their organizations. Their concerns are justified. Companies in the west are investing increasingly in SMM to get in touch with their customers (Capriotti, 2009). They indulge in constant interaction with their prospects in order to understand their needs and hence make products better. It lies as the best way to learn from ones customers about their needs and your own shortcomings. Nonetheless, SMM is a very personalized way of advertising and promotions can lie targeted only to specific groups, which are interested in a particular domain, quite unlike conventional advertising. According to a report by researchers, the incidence of malware is increasing on the most popular social media sites including Facebook, MySpace, and Twitter (Smith, 2011). There are currently more than one thousand companies compiling comprehensive databases about individual consumers, a va st increase in just five years. Rather than engaging in mass marketing, they focus on gathering as much information as possible about specific people to engage in targeted or profile marketing. By compiling layer upon layer of information about specific individuals, they are able to produce a profile based on income, lifestyle, and an enormous variety of other factors. By making use of these databases, it is possible to identify people by what many would

Critical Appraisal of A Research Study Relevant to Clinical Practice Essay

Critical Appraisal of A Research Study Relevant to Clinical Practice - Essay Example Thematic analysis was conducted and the data analyzed carefully. The patient-centered care process was transforming and it was expressed through the themes of closeness, therapeutic care and team work. Being close displayed the sudden and devastating nature of injury and the need for the staff to let go of their emotions in order that they may maintain a positive momentum. Therapeutic care provided the necessary link between the staff and the patients, and it was combined with a proactive dynamic approach to care. Team work identified the importance of maintaining expertise and at the same time making the system work for patients to ensure quality care. In this study, they concluded that it was possible to provide a frame work for individuals and units to develop and better recovery promoting practice, and they said that it could apply in other areas similar to that. However, there are other approaches that can promote quality care that were not mentioned in this paper. One of them is the evidence-based practice. This is practice based on research and evidence from experiences from the work that the practitioners do. This study was based on examining the role of advanced practice nurses, that of the frontline staff and the role of the patients in the promotion of evidence based practice. Gerrish K and Lacey A 2007, in the article, The Research Process in Nursing (5th Edition) examined the role the advanced practice nurses (APNs) play in the promotion of evidence-based practice among the frontline staff. They outlined the empowerment of the frontline workers as an important aspect of contemporary healthcare policy for ensuring quality services from them. This, they farther explained, had been supported by the introduction of new Even though there’s widespread realization that there is need for the nursing practice to be based on evidences, sound evidence, the staff experiences a big challenge in the attempt to put in

Cultural Comparison of the Muslim African and Catholic Mexican Research Paper

Cultural Comparison of the Muslim African and Catholic Mexican cultures related to Healthcare - Research Paper Example Mexicans have several illnesses in their healthcare culture that have varied meanings among them. While others are of the idea that health is as a result of good fortune or comes as a recompense for good conduct, others believe that illnesses have either natural or supernatural causes. For example, Mexicans have an illness in their culture known as humoral imbalance that they believe that mental and bodily sickness results from an inequality between the sick person and the surroundings. In Muslim culture, health is often believed to be lost through a lack of balance and moderation in one’s lifestyle and this creates a situation where it is difficult. Mexicans generally have three meals per day with dinner and lunch larger than the breakfast and the family takes their meals together especially when they have a large extended family and the meal is usually prepared by grandmothers. Food in the Mexican culture can be traced to the Galen’s humoral theory that is based on th e notion that the body is composed of four humors that is the blood, phlegm, yellow bile and black bile which in order to have the best health must be balanced using the qualities of heat, cold, moisture or dryness. Ethnopharmacology The African Muslim culture has a long history of pharmacology and this includes the use of knowledge from the ancient world as well as newly developed medicines. Today, African Muslims use both traditional and modern western medicine for the purpose of treating various medical afflictions. This is the same for Mexicans who use both traditional healthcare providers and Western medicine and the Mexican medication is prevalent in the urban areas though the poor who cannot afford the often expensive Western medicine resort to long-established practices in healthcare. Traditional medicine may be through home remedies such as taking herbal teas or if home medicine is ineffective, the Mexicans consult herbalists known as yerbero or massage therapists (sobador) or partera(midwife). Treatment can also be through religious rituals that may include prayers or the use of religious symbols worn on the body or kept in the house, making promises or commitments or visiting religious shrines. Mexicans can purchase prescription medicine anywhere without necessarily having to consult Mexican pharmacies but in some instances such as a person suffering from tuberculosis (TB) will purchase the drugs back in Mexico for fear of divulging their status that may result into stigmatization in a Western healthcare provider. Ethnonutrition When African Muslims deal with the matter of diet, they often follow the Islamic teaching on moderation, and when defining self-control, the Prophetic direction on the best of common diets is one-third food, the other third is composed of water and the final third should be air (Books, LLC 2011). This is because of the belief that when the stomach is overfilled with food, it will not be able to consume water, and when food a nd water go beyond their required level, one may experience from pulmonary problems. Therefore, this leads to anxiety and fatigue from lungs being incapable of easily delivering

Research Proposal Example | Topics and Well Written Essays - 2000 words - 5

Research Proposal Example mmodities and rising wealth companies like Starbucks, Cafà © Coffee day have been trying to increase their market share and it is going to continue until there is a Coffee shop in almost every town or every other town. In India the ready-to-drink tea and coffee market has picked up a great business in the last 5 years. According to some study this market is expected to grow to $ 225 million by 2017. The domestic market is dominated by outlets like Cafà © Coffee Day, Costa Coffee, and Barista etc. and is estimated at $ 110 million. In the past decade, 1,200 cafes have come up across India registering an annual average growth rate of around 40 percent. According to Harish Bijoor Consultants (2010), CCD in India has around 70 percent of coffee outlets. Though the coffee consumption demand in India is not very high in India in comparison with other European countries or US but still demand exceeds supply. If CCD in India can add around 1000 cafes over the next two years then it will be virtually invincible. The coffee retail chains have been engaged in a healthy battle for many years. Competitors like Barista have done some radical experiments with food in its outlet with success. Thus CCD has also started focusing on food items in its outlet. CCD has started a coffee centre which caters to coffee connoisseur and business clients looking for internet access. CCD is trying to energize and stratify their brand. The company is trying to overhaul its brand through new cup, crockery designs, coffee machines which produces better brewed coffee, new wall paint and is spreading to other cities (Balasubramanyam, 2011, p. 1). CCD tries to reduce its operational cost to maximize its profitability and hence it concentrates on opening new outlets in cities where it can open a number of outlets. According to research conducted by Mr. S. Ramesh Kumar (2008), CCD presents its coffee with a special coffee experience which arouse a sense of Pleasure seeking within the customers. This

Cultural Comparison of the Muslim African and Catholic Mexican Research Paper

Cultural Comparison of the Muslim African and Catholic Mexican cultures related to Healthcare - Research Paper Example Mexicans have several illnesses in their healthcare culture that have varied meanings among them. While others are of the idea that health is as a result of good fortune or comes as a recompense for good conduct, others believe that illnesses have either natural or supernatural causes. For example, Mexicans have an illness in their culture known as humoral imbalance that they believe that mental and bodily sickness results from an inequality between the sick person and the surroundings. In Muslim culture, health is often believed to be lost through a lack of balance and moderation in one’s lifestyle and this creates a situation where it is difficult. Mexicans generally have three meals per day with dinner and lunch larger than the breakfast and the family takes their meals together especially when they have a large extended family and the meal is usually prepared by grandmothers. Food in the Mexican culture can be traced to the Galen’s humoral theory that is based on th e notion that the body is composed of four humors that is the blood, phlegm, yellow bile and black bile which in order to have the best health must be balanced using the qualities of heat, cold, moisture or dryness. Ethnopharmacology The African Muslim culture has a long history of pharmacology and this includes the use of knowledge from the ancient world as well as newly developed medicines. Today, African Muslims use both traditional and modern western medicine for the purpose of treating various medical afflictions. This is the same for Mexicans who use both traditional healthcare providers and Western medicine and the Mexican medication is prevalent in the urban areas though the poor who cannot afford the often expensive Western medicine resort to long-established practices in healthcare. Traditional medicine may be through home remedies such as taking herbal teas or if home medicine is ineffective, the Mexicans consult herbalists known as yerbero or massage therapists (sobador) or partera(midwife). Treatment can also be through religious rituals that may include prayers or the use of religious symbols worn on the body or kept in the house, making promises or commitments or visiting religious shrines. Mexicans can purchase prescription medicine anywhere without necessarily having to consult Mexican pharmacies but in some instances such as a person suffering from tuberculosis (TB) will purchase the drugs back in Mexico for fear of divulging their status that may result into stigmatization in a Western healthcare provider. Ethnonutrition When African Muslims deal with the matter of diet, they often follow the Islamic teaching on moderation, and when defining self-control, the Prophetic direction on the best of common diets is one-third food, the other third is composed of water and the final third should be air (Books, LLC 2011). This is because of the belief that when the stomach is overfilled with food, it will not be able to consume water, and when food a nd water go beyond their required level, one may experience from pulmonary problems. Therefore, this leads to anxiety and fatigue from lungs being incapable of easily delivering

The pricing decision Essay Example | Topics and Well Written Essays - 2000 words

The pricing decision - Essay Example These situations include new product promotion, test marketing, countering competition or predatory pricing, promotion of associated products and cost plus contracts. Fazlzadeh, Mohammadi & Sepehrfar (2011, p. 66) state â€Å"Setting optimal prices, however, is a complex problem in general and is particularly challenging in industrial or B2B market settings, where purchase prices of products and services typically vary from one customer account to another as prices are negotiated and modified from list prices in the course of the purchase process†. Based on the purpose, marginal, differential or total costing method would be adopted in pricing. The pricing strategies also vary according to the type of market such as monopoly, monopolistic or oligopoly. The strategy of skimming the market or the policy of ‘what the traffic will bear’ in the case of products backed up with IPRs are not uncommon in the market place. Also, pricing strategy for the same product by the same company varies based on the usage or purpose. For instance LPG cylinder used for commercial purposes could be costlier than the LPG used for domestic purposes. This paper seeks to discuss about various strategies adopted by businesses in pricing decisions. Why pricing decision is important? The strategic importance of pricing is many fold. Promotion Strategies (2010) states, â€Å"The  marketing promotion mix  is the use of the 4 P's. These are Product, Price, Place, and Promotion.  This system first appeared in 1949 and was developed by Philip Kotler†. The pricing is an important area in the management decision making, because profitability of any business hinges on right price for the product for making the most out of the prevailing economic situation and developments in technology, internet and telecommunications in the context of the business. Bayati & Makui (2011, p. 371) observe â€Å"Making an appropriate pricing and marketing strategy is a crucial managem ent issue in E-commerce†. The appropriate pricing strategy is adopted after analyzing the factors related to various pricing situations. Evidence – Chevrolet’s Spark Chevrolet has introduced the model ‘Spark’ for marketing in the developing countries, in the small car segment, which is not very popular in US or other developed countries. The price of the car is fixed at INR. 279,000 in India which works out to just US$ 6200 approximately. In the case of new products, in spite of the extensive market research on potential demand for the product, adopting a right pricing strategy is important to be competitive in the market. As it is a question of creating demand for the new product, pricing is the key to success in influencing the consumers’ decisions. Price sensitivity of the consumers is an important variable in the decision making process, and the proper positioning of the product in the market place and its rational pricing would stimulate demand for the product from the target consumers. The strategy should also ensure that the competitors are not tempted to introduce similar products in view of the attractive margin. This philosophy aims at sustainable growth in the long run. Therefore, the prices are fixed with a reasonable margin and at the same time not tempting the competitors to rush into this segment to spoil the first mover advantage. Argument for fixing prices at a lower level The pricing decision in this case is taken in the backdrop of uncertainties about the

Winston Churchills Role in World War 2 Essay Example for Free

Winston Churchills Role in World War 2 Essay Sir Winston Leonard Spencer-Churchill, shortly known as Winston Churchill was born on the 30th of November 1874 to parents Lord and Lady Randolph Churchill. He was born into the aristocratic family of the Duke of Marlborough in a bedroom in Blenheim Palace, Oxfordshire, two months prematurely. Winston is best known for his leadership during World War 2. He is regarded as one of the best war time leaders in the 20th century and served as Prime Minister to the United Kingdom twice, between 1940-45 and 1951-55. Winston Churchill was well known for being a statesman and orator but was also an officer in the British Army, a historian, a writer and an artist. He is the only British Prime Minister to receive the Nobel Prize in Literature and was the first person to be made an Honorary Citizen of the United States. Churchill gained fame as a war correspondent and wrote books about his campaigns. Churchill was important to Britain in World War 2 for many different reasons, mainly because he was just such a good leader and because of the choices he made whilst in power. One of the main reasons was that he gave the British public belief, belief that they would win the war and by making optimistic speeches he inspired them and told them what they needed to hear. But as well as being this inspirational figure he was also quite harsh. He basically harassed the military commanders in the Middle East and North Africa for action and he gave them hell when they did not achieve the results he wanted. Field Marshall Alan Brooke spent most of the war fighting Churchill, although they actually got on really well! It was his job to ensure that none of Churchill’s ideas ‘saw the light of day’ and he tried to shield the military from him. One of the major things that Churchill did, between 1940-41 was gain the support of the United States. This was vital as Britain were essentially alone at resisting the Germans. It wasn’t until then that he actually formed a war strategy. Churchill adopted two goals: to defeat the Germans, and avoid unnecessary carnage. His grand strategy was to weaken Germany by attacking its more vulnerable borders, opening up new fronts in distant sites. He wanted to make new allies like France and Russia to make the Triple Entente while forcing Germany and other central powers to rearrange their military and economic resources to their western defenses. He thought that an action that brought a new ally to the cause could be as important as an action that won a battle. Churchill believed this would allow a coordinated offensive that would overwhelm German defenses and break the stalemate of trench warfare and ultimately, end the war. Attacking the Germans on multiple fronts would weaken the ir most decisive one. On 15th of January 1965, Churchill suffered a severe stroke that left him gravely ill. He died at his London home nine days later, at the age of 90 on the morning of Sunday 24th of January exactly 70 years after his father’s death. His funeral was the largest state funeral in world history up to that point in time, with representatives from 112 nations. Only Ireland did not broadcast the service live on television in Europe, where 350 million people watching including 25 million in Britain. By the command of Queen Elizabeth II, his body lay in state for three days and a state funeral service was held at St Paul’s Cathedral on the 30th of January, 1965.

The relationship between board diversity and firm performance

The relationship between board diversity and firm performance The Research Questions In the course of their research on the Demographic Diversity in the Boardroom, Miller and Triana sought to answers the questions bothering on the relationship between board diversity and firm performance using mediating variables reputation and innovation and how board diversity impact firm performance using mediating variables of innovation and reputation. Theoretical Framework Underpinning the Study There are two theories underpinning the study and these are: the Behavioural Theory and the Signaling Theory (Miller and Triana 2009). The behavioural theory as proposed by Cyert and March (cited in Miller and Triana, 2009) suggests that there is a direct correlation between the availability and use of information in a decision-making process and innovation in a groups decision. In other words, the more the information available, the better the decision making process will be which leads to creativity. Arthurs, Busenitz, Hoskisson and Johnson (2008) view signaling as a way of bringing to notice the innate worth or value of a firm and that any signal must be noticeable and hard to emulate or replicate. The Signaling Theory posits that firms use visible signals to gain reputation and status among the public (Miller and Triana 2009: 756). Methodology In testing their hypotheses, Miller and Triana presented three sets of variables: independent variables, dependent variables and control variables. The independent variables which were board diversity, innovation and firm reputation were investigated using Blaus index (1977) of heterogeneity, Research and development expenses as proxies and 2004 Fortune Corporate Reputation Survey accordingly. The dependent variable; Firm Performance was measured using and Return on investment and Return on sales and finally, Control variables which as key components were vital to the research and they were firm age, liquidity, size, product and international diversification. The research explored the empirical link between these variables and four hundred and thirty two Fortune 500 firms which were selected in investigating innovation as mediating factor between board diversity and firm performance and also three hundred and twenty six Fortune 1000 firms which were selected to investigate reputation as mediating factor between board diversity and firm performance. The result from the test of the various hypotheses was then analysed using the Least Squares (OLS) Regression (pg 768). The methods of research were disputable and therefore open to further research due to two noticeable reasons. First, the inconsistency and ambiguity in the selected year of assessment. The research explored the empirical linkage of board diversity, reputation, innovation, and performance (pg 765) but did not specify a year or period of assessment for which they gathered their data. Example, sample of firms selected were for year 2003, measurement of board diversity was for year 2002, measurement of innovation using research and development expenses were for year 2003, measurement of reputation were for 2003 and finally firm performance is measured in 2005, lagged two years to allow time for mediating effects of reputation and innovation to occur (pg 767). The effect of this inconsistency is that it would be difficult to know the accuracy of result arrived at. Rather it would have been a lot of easier if the various data gathered were being assessed for a period of time e.g. data betw een years 2002 and 2005 to ensure uniformity in the assessment. Secondly the sample of Fortune 500 firms chosen were because these firms represent leaders in their industryà ¢Ã¢â€š ¬Ã‚ ¦.à ¢Ã¢â€š ¬Ã‚ ¦.had external reports listing the race of board members as a way of validating data (pg 765) but no mention was made on a report of gender of board members. Result The answer to question bothering on the relationship between board diversity and firm performance using mediating variables reputation and innovation was striking as the authors were of the opinion that increasing diversity on the board leads to more varied ideas, perspectives and networks (Miller and Triana 2009:764). In other words, in a multitude of opinions as a result of diversity, cogent and innovative ideas usually emanate. This view is supported by Hillman, Cannella and Harris (2001) where they reasoned that each director is unique and different and when all their skills and proficiencies are put together, various ideas spring forth which could enhance firms performance. However, Adams and Ferreira (2008:305) argue that the more dissimilar directors are, the more they could disagree and the more conflict there could be on the board which could eventually impede firms performance. The result for the question on how board diversity impact firm performance using mediating variables: innovation and reputation proved arguable as the authors posits having a gender and racially diverse board signals that the firm is well positioned to meet the needs of a diverse market (Miller and Triana 2009: 762) but from the test of their hypotheses, it was discovered that there was no correlation between gender diversity and reputation (pg 775). This could have been as a result of the method of research which could have led to a biased opinion. Dalton and Dalton (2010) observed that there has been a lot of criticism and reservation due to the presence and achievement of women on Fortune 500 boards. This shows that generally the opinion that women can hold positions of top management is still not been accepted by multitudes. However, Krishnan and Park (2004) argued that the presence of women as leaders is usually appreciated in an environment that calls for a lot public relations and that they are able to break grounds in an otherwise impossible situation due the emotional side of their personality which results in them working with a lot of passion. Conclusion The research was interesting as it provided the first empirical analysis of the correlation between boardroom diversity and firm performance using innovation and reputation as mediators. However, the research involved the use of secondary data i.e. data collected by someone else and most likely be subject to sample limitations (Anonymous 2008). This could infer that data collected were collated originally for a different purpose and therefore be biased. Also the research highlights that diversity using mediating factors innovation and reputation has benefits as Cox and Blake (1991:45) reasoned that a well managed, diverse workforce (board) holds potential competitive advantages for organizations but for it to be fruitful and effective, it comes with a price and firms have to be able to look at their structures and be guided in their cultural needs; either gender or racial and be able to discern between what is needful or unnecessary as Slater, Weigand and Zwirlein (2008) argued that achieving productive diversity is not easy and that diversity if not managed properly usually leads to a high level of turnover. Therefore, based on all the information gathered and analysis carried out, would it be ideal to say that board diversity positively impacts firm performance?

The Irony Of Lord Jim :: Essays Papers

The Irony Of Lord Jim Lord Jim was written by Joseph Conrad in 1900. Lord Jim’s tale is a lesson in life. It includes many key literary aspects; the main one, nevertheless, would be irony. With parts of the story exhibiting heroic redemption and others cowardice and shortcomings, it shows the vast conflicts that take place in the story. Lord Jim shows the many hardships the main character,Tuan Jim or Lord Jim, had to go through with great detail. Lord Jim tests the basic worth of a man and the truth that lies within one’s soul. The central irony in this book balances itself upon morality and guilt with a tragic result. Jim’s soul continued to torture itself for the betrayal he performed when he left the Patna to sink. Jim’s soul would forever punish him for the unspeakable act he committed when he left the Patna to sink. As so, Jim was destined to live the rest of his life in misery when he left the eight hundred passengers to die. The Patna incident caused a chain of self hatred and self loathing that would go on until Jim’s death. Jim’s ever churning soul made him very unhappy. Fighting constantly within himself made Jim experience extreme guilt and anguish. The way Jim struggled on the inside caused Jim to seem lack luster and lazy on the outside. If Jim would have been more at peace with his soul he would not have been in such pain. Being that Jim was somewhat innocent when he first became a water clerk aboard the Patna; he lacked the mental toughness that would be crucial in key situations. With virtue and perseverance Jim struggled on. Trying to find his inner self and to become a good sailor was important to Jim. Forced into maturing because of the importance of his job; Jim often felt isolated and alone. But his love for the sea kept him going even in tough times; ironically it would be the same love that would lead to his destruction. Indeed, Jim had a great love for the sea. He respected it and its powers. Although it took a tragic event to learn the seas authoritative powers , Jim still admired it. The sea was Jim’s motivation and his passion.

BP Management Planning

Direction We strive to be a safety leader in our industry, a world-class operator, a responsible corporate citizen and a great employer. We are working to enhance safety and risk management, earn back trust and grow value. Keeping a relentless focus on safety is a top priority for us.Good management of risk helps to protect the people at the frontline, the places in which we operate and the value we create. We understand that operating in politically-complex regions and technically- demanding geographies, such as deep water and oil sands, requires particular sensitivity to local environments. We continue to enhance our systems, processes and standards, including how we manage contractors. ( Bp † ‘ , 2012) Situational Analysis Mitigate and eliminate situations that put the company at risk. Goal transparency is key to building trust and relationships.Simplify goals so interpretations are clear Have a broader presence in the communities we serve. Communicating is key to buil ding trust and relationships. Alternatives Mistrust by the community Lack of generated revenue Increased injuries to our team Lack of knowledge regarding BP Misconceptions regarding BP Possible increase revenue by the competition Goals Recognize potential for our presence to impact the lives of indigenous communities. Sensitivity to community displacement as a result of our company projects. Complete Revenue transparency with governments, nongovernmental organizations and international agencies.Manage environmental sensitivities and the potential impacts on communities. Create a culture of Safety. Oversight Day-to-day risk identification and management occurs in the group operations and functions, with the approach varying according to the types of risk we face. Oversight and governance occurs at board, executive and function levels to help foster effective group-wide oversight, business planning and resource allocation, intervention and knowledge sharing.

Passenger Satisfaction Survey

Passenger Satisfaction Survey Report and Benchmarking of Performance Standards Hkkjrh; jsy ifjogu izcU/ku laLFkku y[kuA Indian Railways Institute of Transport Management Lucknow July 2012 PASSENGER SATISFACTION SURVEY REPORT AND BENCHMARKING OF PERFORMANCE STANDARDS Dr. KALPANA DUBE Senior Professor (Finance & PPP) Assisted by Kishor Mehta, CMI, IRITM Ankit Tandon, RA, IIM Lucknow July 2012 Indian Railways Institute of Transport Management Lucknow Government of India – Ministry of Railways DisclaimerThe findings contained in the Passenger Satisfaction Survey Report are meant to focus on those Service related areas which require better attention by the Service Providers. Like all other Surveys these represent only an indicative checklist of areas of action and reforms and are by no means exhaustive and fully descriptive. The Survey was restricted to some cities of northern parts of the Country, the observations and findings get limited to that extent and may not apply ipso fact o to all Indian Railway Passenger Services. PPP Knowledge Center, Copyright  ©IRITMMESSAGE FROM THE DIRECTOR PPP knowledge centre was setup at IRITM in 2008. IRITM has a Memorandum of Understanding (MoU) with IIM Lucknow, for writing Research Papers, Case Studies and assimilating research findings into comprehensive periodic reports to be used for improving training inputs. This is the 4th publication of the Centre. The earlier 3 publications :1. Ideas on PPP, Dr. Kalpana Dube, Sr. Prof. (Fin. & PPP), IRITM & Ashish Shukla 2. A Handbook on Project Finance & PPP Terminology, Dr. Kalpana Dube, Sr. Prof. (Fin. & PPP), IRITM & Ankit Tandon 3.Studying the Efficacy of an Airport Modernization Concession Agreement, Dr. Kalpana Dube, Sr. Prof. (Fin. & PPP), IRITM The above publications have been well received not only by the Railways but even outside in the Government, Private Sector and Educational Institutions. Indian Railways is the life line of the nation. It has been instrumental in bringing about a social, cultural and economic revolution in our society and has been a strong uniting and integrating force. Despite being a monopoly in passenger services which are highly subsidized, can it afford to have a dissatisfied customer?To keep the nation moving and the customers happy, our net social service obligations in 2010-11 constituted 17. 57% of total expenditure. Analysis of profitability of Coaching Services showed a loss of 21,324 crores to which net suburban losses in Chennai, Kolkatta and Mumbai contributed Rs. 2364 crores. Other factors have also accelerated the situation which include low second class ordinary fares non suburban commuters and concession in fare extended to various categories. No other transport sector today is offering rates which could compete with the Railways.Despite so much of effort if we are still unable to keep our Customer satisfied there certainly seems to be some communication gap between us and the Customer. In order to asses th at gap IRITM conducted a â€Å"Passenger Satisfaction Survey† on the Northern, North Central and North Eastern Railway, the result of which are summarized in the publication. We hope the results would allow us the Railway personnel to introspect about our â€Å"Customer Demand† and initiate us to give a better service and be more vocal in showing our concern for keeping our Customer Happy. Ashima Singh Director IRITM Lucknow July 2012FOREWORD Passenger Amenities and provision of certain essential as well as desirable features on Railway stations as well as on-board train services continually engage the attention of policy makers in the Railway Board as well as the Field Officers in the Zones and Divisions. The ground level scenario at major stations in the country differs in terms of scope as well as its perceived usefulness by the Railway Passengers. The present survey was designed to get a comprehensive feedback on 37 different service parameters related to passenger conveniences and station facilities.While the objective assessment fields were readily responded to by most passengers the open ended questions did not elicit detailed replies and were perfunctory. The perception gap between Passenger responses and Railway Officers’ responses also highlighted some interesting differences. Illumination at Stations, Signage and Clarity of Train Announcements and Booking Counter experience have got very favorable responses. The deficiency areas which were most reported on were cleanliness on platforms and train toilets, late running of trains as well as unauthorized people in compartments.What must be emphasized here is that none of these areas actually require capital expenditure or investments or repeated policy directives. They just require vigilantism, active supervision and better coordination among the service providers within the various departments. A standard protocol of maintenance, cleanliness and supervision functions needs to be wo rked upon just like the various service related parameters put in operation at the newly developed and modernized airports. (Please refer Annexure). This is a standard checklist of service parameters insisted upon by Delhi International Airport Limited (DIAL).A similar drill would go a long way in ensuring better services on our premium stations especially A1, and A categories. The booklet has been designed in such a manner that passenger responses can be very easily understood through use of colorful graphics and simple data presentation, however the larger question which needs to be addressed is that can we provide station and on board housekeeping services which are game changers and path breaking at the same time? Which reflect a paradigm shift in the way Passenger Services are traditionally being offered by Indian Railways.Perhaps the new Station Development Corporation announced recently may introduce sweeping changes to radically alter the present system of addressing Passeng er Amenities and general conveniences to be made available to the public. The Station Development Corporation has been conceived with the primary objective of augmenting and improving passenger related amenities at stations. All the issues highlighted in the current survey would perhaps get addressed if fast tracking the activities of the Station Development agency can show visible early results.The areas of action being well designed concourses, high end waiting spaces, easy access with disabled friendly options for station premises, congestion free platforms, modern catering facilities etc. The Report has been made more useful by adding edited versions of the comprehensive, pan-India Passenger Service Surveys and Station Cleanliness Surveys conducted by the CAG (Railways) in the last few years. In addition, some additional literature and visuals of world class stations have been added to give a feel of what the future may look like in the days to come for Passenger Amenities and S ervices in Modernized Railway Stations.The Report has also been substantiated with identifying certain important performance benchmarks, using examples from the Aviation Sector. Performance benchmarking and improving customer perception are important milestones in improving station premises and passenger services beyond the conventional targets to the next level. A level which is path breaking and futuristic in its vision and implementation. If the checklist of the 37 parameters used in this study as well as the findings contained in the Audit Reports are read and comprehended by the Railway officers responsible for these functions, the purpose of the survey would be fulfilled.However, it may be useful to reiterate that station maintenance procedures must follow the KISNE principle i. e. Keep It Smart Neat and Efficient. Also while we cannot promise the moon to our customers we must ensure that what we do promise we deliver at all times with 100% efficiency and Zero Failures. These are achievable because we have a long experience of managing stations and procedures are well laid out. What is perhaps needed is a well established drill of adhering to a standard protocol of Station and Train Maintenance Practices and not allow the drill to falter even for a day.A well thought strategy, precision in execution and applying Six Sigma principles for not deviating from the Standard Maintenance and Supervision Protocol would go a long way establishing a New Order which is easy to replicate and easy to follow. Dr. Kalpana Dube Senior Professor IRITM Lucknow July 2012 The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. —-John Russell CONTENTS SN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 TopicsObjectives of the Passenger Survey Criteria and Methodology Sample Size/Target Respondents Passenger Survey Findings Response by Railway Officers Suggestions for Proactive Action Comparison of General Public & Railway Officers’ Response Perception Gap – Between the General Public as Rail Users and Railway Officers as Rail Users Graphical Representation of the Findings Strategy For Promoting Indian Railways Image And Train Travel Experience – Some Suggestions Benchmarking & Performance Assessment Measures Sub Report One: Sample Service Quality Specifications For Delhi International Airport Ltd. DIAL) Conceptual Background for Railway Stations as Profit & Investment Centers Sub Report Two: CAG Recommendations on Passenger Services in Indian Railways 2008-09 Sub Report Three: CAG Recommendations on Cleanliness and Sanitation on Indian Railways 2007-08 Annexure 1: Citizen Charter on Passenger Services of Indian Railways Annexure 2: Questionnaire Used for the Passenger Satisfaction Survey for IR Performance & Service Standards Page No. 1 1 2 3 5 6 7 9 10 – 25 26 27 28 33 38 40 42 46Passenger Satisfaction Survey Report and Benchmarking of Performance Standards Obj ectives of the Passenger Survey †¢ †¢ To review the facilities provided to the passengers right from ticket booking to the on-board travel experience in the trains To asses if facilities provided in trains were adequate and effectively maintained or not, from the point of Passenger Satisfaction in Station Maintenance Practices. To know the priority areas so that these can be strengthened to optimize passenger satisfaction.To asses the overall travel experience of the passengers in the Indian Railways and their perception of the organization. †¢ †¢ Criteria and Methodology An open ended questionnaire with about 37 parameters was prepared and survey was conducted with the help of three field executives provided by the Indian Institute of Management (IIM) Lucknow. The survey was conducted over a period of ten days through direct contact and filling up of the questionnaire by on-board passengers of all the Travel Classes (AC, 2nd Sleeper).The routes identified for th e survey were mainly on the Northern part of the country Lucknow – New Delhi – Lucknow, Lucknow – Gorakhpur – Lucknow, Lucknow – Varanasi – Lucknow, Lucknow – Allahabad – Lucknow, Lucknow – Kanpur – Lucknow, Lucknow – Moradabad – Lucknow, Lucknow – Firozpur – Lucknow. All the Stations surveyed belonged to A-1 and A category. 1 Passenger Satisfaction Survey Report and Benchmarking of Performance Standards Sample Size/Target Respondents The sample size of the survey was around 700 passengers which included 100 Railway Officers as well.The general passengers age profile was from 15 years to 65 years with maximum response coming in from the young adults/youth i. e. 26-35 years of age. About 28% were female respondents and balance were males. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. ——–Peter F. Drucker 2 Passenger Satisfaction Survey Report and Benchmarking of Performance Standards Passenger Survey Findings Top Efficiencies 1. Illumination & Signages 2. Availability of Porters (Coolies) at the Station 2.Booking Clerk Competency & Behaviour 3. Clarity of Announcement at Stations Top Deficiencies 1. Cleanliness of Toilets 2. Unauthorized Vendors & Passengers 2. Cleanliness of Platforms 3. Late Running of Trains Top Three Concerns/Priority Areas 1. Punctuality 2. Quality of services 3. Safety Satisfactory Services (Rated as Good) 1. Ambience of Waiting Rooms/Rest Rooms 2. Seating, Water, Trolley facilities at the Platform 3. Pricing of Food 4. Linen/Bedroll Cleanliness 5. Fans and Lights in the Trains 3 Passenger Satisfaction Survey Report and Benchmarking of Performance StandardsOther Findings of the Survey †¢ More than 60% of the people have used IT Enabled services such as Internet Ticketing, Enquiry Kiosks, Touch Screens, etc. 64% of the passengers surveyed confirmed that t hey have seen service improvements in the Railways in the last five years. 31 % of the passengers surveyed are satisfied with the Railway Amenities/ facilities. 35 % of the passengers surveyed think that Railways are giving Value for Money for the services provided. 47 % of the passengers surveyed rated Overall Services provided by the Railways as Good †¢ †¢ †¢ Your most unhappy customers are your greatest source of learning. ——Bill Gates 4 Passenger Satisfaction Survey Report and Benchmarking of Performance Standards Response by Railway Officers Top Efficiencies 1. Booking Clerk Competency & Behaviour 2. Quality & Quantity of Food made available 3. Clarity of Announcement at Stations Top Deficiencies 1. Coach/Toilets occupied by Unauthorized Passenger & Vendors 2. Handling of Theft Cases 3. Cleanliness of Toilets/Coaches Top three Concerns/Priority Areas 1. Quality of Service 2. Punctuality 3. CleanlinessSatisfactory Services (Rated as Good) 1. Water in the Coaches 2. Seating, Water, Trolley facilities at the Platform 3. Cleanliness of Platform 4. Ambience of Waiting Rooms/Rest Rooms 5. Illumination & Signages 5 Passenger Satisfaction Survey Report and Benchmarking of Performance Standards Other Findings of the Survey †¢ More than 70% of the Railway Officers have used IT Enabled services such as internet ticketing, enquiry kiosks, touch screens, etc. 94% of the Railway Officers surveyed confirmed that they have seen service improvements in the Railways in the last five years. 7 % of the Railway Officers surveyed are satisfied with the Railway Amenities/ Facilities. 86 % of the Railway Officers surveyed think that Railways giving Value for Money for the services provided. 85 % of the Railway Officers surveyed rated Overall Services provided by the Railways as Good. †¢ †¢ †¢ †¢ 6 This handbook on Passenger Satisfaction Survey and Benchmarking of Performance Standards has been compiled using the results obtai ned in a 15 day extensive Passenger Survey launched by IRITM PPP Knowledge Centre in association with IIM Lucknow.The survey was in the northern part of the country covering A-1 and A category stations. 700 responses were obtained on 37 different passenger service parameters under nine categories ranging from Point of Sale to On-board Facilities to IT based Passenger Transactions. These have been compiled in easy to read, colourful graphics in this Report. The Report has been made more useful by adding edited versions of the comprehensive, pan-India Passenger Service Surveys and Station Cleanliness Surveys conducted by the CAG (Railways) in the last few years.In addition, some additional literature and visuals of world class stations have been added to give a feel of what the future may look like in the days to come for Passenger Amenities and Services in Modernized Railway Stations. This handbook would be of use not only to IRTS Probationers but also to all frontline Managers and S taff in Indian Railways responsible for Station Maintenance, Sanitation and Passenger Amenities. The handbook can also be accessed on the IRITM website www. iritm. indianrailways. gov. in.A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. — Mahatma Gandhi Hkkjrh; jsy ifjogu izcU/ku laLFkku y[kuA Indian Railways Institute of Transport Management Lucknow Hardoi By-Pass Road, P. O. Manak Nagar, Lucknow – 226 011 Ph. : 0522-2471961, Fax: 0522-2473929, website: www. iritm. indianrailways. gov. in